Privacy
Well Academy B.V., established at Roggestraat 111, 7311 CC Apeldoorn, is responsible for the processing of personal data as shown in this privacy declaration.
Contact details:
Well Academy B.V.
Roggestraat 111
7311 CC Apeldoorn
+31 (0)85 4012300
Personal data that we process
Well Academy B.V. processes your personal data by using our services and because you provided this to us.
Below is an overview of the personal data we process:
- First- and last name
- Address data (home and business)
- Company data
- Phone number
- E-mail address
- Date of birth
- Job title
- IWCF candidate registration (CR) number
- Emergency contact name/phone number
- Training history
- Card payment details
Special and / or sensitive personal data that we process
Our website and / or service does not intend to collect data about website visitors who are younger than 16 years old. Unless they have permission from parents or guardians. However, we cannot check if a visitor is older than 16. We therefore advise parents to be involved in the online activities of their children, in order to prevent data being collected without parental permission. If you are convinced that we have collected personal information without permission of a minor, please contact us via This email address is being protected from spambots. You need JavaScript enabled to view it., so we remove this information.
For what purpose and on what basis we process personal data
Well Academy B.V. processes your personal data for the following purposes:
- Payment processing
- Exam accreditation e.g. IWCF & IADC
- Issuing of certificates
- Reminder of certification renewal
- For sending you our newsletter
- To call or e-mail you if necessary to provide our services
- To inform you about changes to our services
- Well Academy B.V. also processes personal data if we are legally obliged to do so, such as information we need for our tax return
Automated decision-making
Well Academy B.V. does not make decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions that are taken by computer programs or systems, without involving a person (for example, an employee of Well Academy).
How long we store personal data
Well Academy B.V. does not store your personal data longer than is strictly necessary to realize the purposes for which your data is collected. We use the following retention periods for the following (categories) of personal data:
- General: Retention period is no longer than strictly necessary for the answering and / or processing of your request / question.
- Reservation: Retention period is at least 7 years after final reservation (in connection with legal administrative obligations).
- Newsletter: Storage period is indefinite or to request of removal.
Sharing personal data with third parties
Well Academy B.V. provides exclusively to third parties and only if this is necessary for the execution of our agreement with you or to comply with a legal obligation.
Cookies, or similar techniques, that we use
Read our cookie policy.
View, modify or delete data
You have the right to view, correct or delete your personal data. You have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Well Academy B.V. and you have the right to data portability. This means that you can submit a request to us to send the personal information we have in your computer file to you or another organization mentioned by you.
You can send a request for access, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to This email address is being protected from spambots. You need JavaScript enabled to view it..
To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN) black in this copy. This is to protect your privacy. We respond as quickly as possible, but within four weeks, at your request.
Well Academy B.V. would also like to point out that you have the opportunity to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons
How we protect personal data
Well Academy B.V. takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not secure or that there are indications of abuse, please contact our customer service or via This email address is being protected from spambots. You need JavaScript enabled to view it..
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